Discount codes
Discount codes FAQ
you will find answers to frequently asked questions about discount codes.
On this page shopify.com
I can change the discount settings
. Can I limit the use of a discount code?
How do discount codes expire?
Why don't my customers see the box to enter a discount code at checkout?
Can I send the discount code to a selected customer group?
Can I give a discount on product collections?
Can I get a discount on a single version of a product included in the collection?
How often are discount codes applied to individual products in the shopping cart?
Can I use a discount code for a specific product version?
Can I request a discount if I buy a gift card?
Can I activate multiple discounts at the same time?
How do I know which discount codes are used the most?
What happens when a customer enters a valid discount code?
How do sales channel discounts work?
Can I change my discount preferences?
You can change your discounts completely.
Can I limit the use of a discount code?
You can limit discount codes to one per customer in the Usage Limits section of the Add Discount page.
How do discount codes expire?
If you specify an expiry date for the discount, the discount will apply at 23:59:59 that day.
See why My customers don't see the field to enter a discount code at checkout?
The discount code input field only appears in the checkout if you have active discount codes available to your customers.
Can I send the discount code to a selected group of customers?
To send a discount code to a group To send customers with common characteristics, first create a customer segment. Then, through the customer segment, you can send the discount code to a selected group of customers. For example, you can create a segment of customers who subscribe to your email marketing, and then create an E -Create a mail campaign to send a discount code to these customers.
Can I give a discount on product collections?
Collection Raba can be applied in two ways: either as a fixed monetary amount applied once per order for each eligible item in the cart, or as a percentage discount applied to the entire collection. Select your preferred method in the Applies To section of the Add Discount page.
Can I get a discount on a single version of a product included in the collection?
Collections cannot contain individual product versions. When you add a product to a discounted collection, collection discounts apply to each version of the product.
How often are discount codes applied to individual products in the shopping cart?
Product-specific discount codes apply to all product quantities when a customer uses a discount code. For example, if a customer adds 10 identical products, the code for that particular product will reduce those 10 products. You can also apply the discount only once per order in the discount settings.
Can I use a discount code for a specific product version?
Discount codes can be used on specific product versions. These codes apply to all quantities of the reduced version in the shopping cart.
Can I request a discount if I buy a gift card?
It depends on. Most discounts cannot be applied to gift cards. The exception is a discount for a specific product if the product is a gift card. Learn how to add a product discount with a gift card.
Can I activate multiple discounts at the same time?
You can perform bulk actions to deactivate multiple discount codes at once.
How do I know which discount codes are used the most?
With the discount sales report you can see how often your discount codes are used. See discounts, sales for reports, details.
What happens when a customer enters a valid discount code?
If a customer enters a discount code at checkout that does not exist or is not currently active, the following message will appear: Please enter a valid discount code.
At checkout, if a customer enters a discount code that exists but does not apply to the items in the cart, the following error message is displayed: DISCOUNT CODE The discount code is not valid for the items in your cart.
How do sales channel discounts work?
You can sync discounts to your sales channels. You can also advertise your products discounts in the sales channels you use.
On the Discounts page you can select the discounts you want to sync to our sales channels. It can only sync discounts with sales channels that you have installed and authorized to access your discounts.
Read more about sales channel discounts.
For more information on using Google discounts, see the Google order management documentation.
For more information on using discounts with Facebook, see the Facebook and Shopify Payments documentation.
